Every saree is an individual textile product, so we encourage you to read the product details carefully and ask us any questions before ordering. This policy explains how cancellations, returns, exchanges and refunds work.

Order cancellation

If you need to cancel, please contact us as soon as possible. A cancellation can be considered only before the order is dispatched and before any agreed customisation or finishing work begins. We will confirm whether cancellation is possible and, if so, how any refund will be made.

Damaged, defective or incorrect products

Please report the issue within 48 hours of delivery, with:

• Your order number
• Clear photographs of the outer packaging and the product
• A complete, continuous parcel-opening video, wherever possible

Please keep the saree, original tags, packaging and invoice intact until the matter is resolved.

Return authorisation

Please contact us and receive written approval and return instructions before sending any item back. Parcels returned without approval may not be accepted.

Change of mind and exchanges

Change-of-mind returns, colour preference changes and exchanges are not automatically accepted. Any such request must be approved by Shakti Weaves in writing before anything is shipped back.

Altered or customised products

Products that have been customised, altered or finished after purchase, including fall and edging, may not be eligible for return or exchange, except where applicable law requires otherwise.

Refunds and replacements

After reviewing your request, we will let you know whether a replacement, exchange or refund is approved. Approved refunds are processed through the agreed payment method, and the time taken for the amount to reach you may depend on your bank or payment provider.

Shipping costs on returns

Responsibility for return or replacement shipping will be confirmed in writing after your request is reviewed. Shipping charges on the original order may not be refundable unless required by applicable law or agreed by us in writing.

Before you order

• Please read the full product description, including fabric, weave, colour, measurements, blouse-piece details and care instructions.
• Our photographs aim to show each saree as accurately as possible, but small colour differences may occur due to lighting and screen settings.
• Slubs, weave variations, texture differences and minor irregularities can be natural characteristics of certain fabrics and traditional textile processes. Please ask us if you would like clarification about a particular saree.
• Please check your delivery address, phone number, selected product and final amount before placing your order.

This policy is read together with applicable Indian consumer protection laws. Nothing in it is intended to exclude any right you have that cannot legally be excluded.

Contact us

WhatsApp or call +91 99457 86342, or email weavesshakti@gmail.com.