You can order directly on our website by adding a saree to your cart and completing checkout. If you prefer, you can also contact us on WhatsApp or Instagram with the product name, and we will confirm availability, price and shipping before you pay.

No, Cash on Delivery is not available. All orders are prepaid, and your order is processed once payment is received and confirmed.

On our website, you can pay securely at checkout using the payment options shown there. If you are ordering through WhatsApp or Instagram, please pay only to the official payment details shared by Shakti Weaves. If you are unsure whether a payment request is genuine, please confirm with us before transferring any money.

Yes, please contact us with the saree styles, quantities and your preferred delivery timeline. Availability, pricing and shipping for bulk orders depend on stock and order details. Bulk discounts apply only when confirmed by us in writing.

Customisation depends on the product and on artisan and production availability, so please enquire before ordering. A custom order goes ahead only after the design, price, timeline and any non-return conditions have been confirmed.

We currently ship within India only. International shipping is not available at this time. Please provide a complete delivery address with the correct PIN code and a reachable phone number.

Shipping is charged at actuals, based on the delivery location, parcel weight and courier rates. The shipping amount is shown before you complete your payment and is added to the product price.

Dispatch and delivery times depend on product availability, order processing, the courier service and your location. We will share the expected dispatch or delivery estimate once your order is confirmed. Courier delays due to weather, operational issues or other circumstances beyond our control may affect delivery.

Where tracking is available, we will share the courier and tracking details after dispatch. Please allow some time for tracking updates to appear on the courier partner's system.

Please check the parcel contents when it arrives and contact us promptly with your order number, photographs of the package and the items received. We will check the order and dispatch records and get back to you with the next steps.

Not every saree necessarily includes a blouse piece. Blouse-piece details are mentioned in each product description. If a listing does not clearly specify this, please contact us before placing your order.

The weaving method differs by collection. Please refer to the individual product description for the details of each saree. We describe a product as handloom, handwoven, machine-woven or hand-embroidered only where this has been confirmed for that specific product.

We make every effort to show our sarees as accurately as possible. However, slight colour differences can occur because of lighting, photography and the display settings on your phone or computer. If a particular shade is important to you, please contact us before ordering.

Yes, you can request additional photographs or a video of an available saree before purchasing. Please ask us any questions about colour, texture, border, pallu or blouse-piece details before placing your order.

Please contact us before ordering to check whether fall and edging, tassels or other finishing are available for your chosen saree, along with the cost and timeline. Any finishing or alteration must be agreed before the work begins.

Care instructions vary by fabric, dye, weave and embellishment. Please follow the care instructions given in the product listing or supplied with the saree. If you are unsure, ask us before washing or treating it, as improper washing, ironing or chemical treatment may damage delicate textiles.

If you need to cancel, please contact us as soon as possible and before the order is dispatched. Cancellation may not be possible once the saree has been packed, dispatched, altered or prepared specifically for your order. Any eligible cancellation and refund will be confirmed individually.

Please contact us within 48 hours of delivery with your order details, clear photographs of the outer packaging and the product, and a complete, continuous parcel-opening video wherever possible. Keep the saree, tags, packaging and invoice intact until we have reviewed the issue. We will then confirm the next steps.

As every saree is an individual textile product, please check the product details and clear any doubts before ordering. Damaged, defective or incorrect items reported within 48 hours of delivery with supporting evidence will be reviewed. Change-of-mind returns, colour preference changes and exchanges are not automatically accepted and must be approved by us in writing before anything is sent back. Read our full Returns policy.

Sarees that have been altered, finished with fall and edging, customised or otherwise modified after purchase may not be eligible for return or exchange, except where applicable law requires otherwise. Please confirm all finishing requirements before authorising the work.

Please contact us and receive written instructions before returning any item, and do not ship anything back without approval. Responsibility for return or replacement shipping will be confirmed after we review the reason for the request.

If a refund is approved, we will let you know the amount and how it will be paid. Processing time may depend on your bank or payment provider. Shipping charges already paid may not be refundable unless required by applicable law or agreed by us in writing.

Please contact us to check current viewing, appointment or exhibition options. A walk-in store is available only where we have confirmed it.

You can reach us on WhatsApp or by phone at +91 99457 86342, or by email at weavesshakti@gmail.com. For order-related questions, please include your order number or the product name so we can help you quickly.